A Study of effective human resource management as a chain relationship in Company?s revenue growth applying service profit chain model

Author : SURYO, LUKAS

SIP (Sino Infrastructure Partnership) Project Management is a leading multi-disciplinary project management consultancy company providing engineering and construction services to international companies seeking to build, expand or refurbish facilities throughout China. SIP provided a thoroughly professional service to fulfill the customers? demand which completed on time and within the budget. SIP is excellent for some parts; however there are also some problems appear within the company. This FAR is focusing in the study of effective human resource management as a chain relationship in company?s revenue growth applying service profit chain model. The result of the study shows that

Keyword : human resource management, service profit chain, employee satisfaction, work efficiency, customer satisfaction, revenue growth

Sumber : http://repository.petra.ac.id/1978/